Privacy Policy

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Last Updated: 11/22/2025

This Privacy Policy explains how this business (“Provider,” “we,” “our,” or “us”) collects, uses, and protects personal information provided by customers (“Customer,” “you,” or “your”) when using junk removal, hauling, cleanout, or related services (“Services”).

By accessing the website or requesting Services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

  • Name

  • Phone number

  • Email address

  • Service address

  • Photos submitted for estimates

  • Payment information (processed securely by third-party payment processors)

  • Any details you submit through forms, calls, messages, or booking requests

b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Referral links

  • General usage data

c. Cookies & Tracking

We may use cookies, analytics tools, and tracking technologies to improve website performance and user experience.

2. How We Use Your Information

We may use collected information to:

  • Provide junk removal and related services

  • Schedule appointments and send confirmations

  • Respond to questions or requests

  • Provide pricing, estimates, and job updates

  • Improve website performance and customer experience

  • Maintain internal records and operations

  • Send service-related notifications or reminders

  • Prevent fraud or misuse of Services

We do not sell your personal information.

3. Payment Information

All payment processing is handled securely through third-party payment providers.
We do not store full credit card numbers or other sensitive payment data.

4. Sharing of Information

We may share information only when necessary to:

  • Complete scheduled Services

  • Process payments

  • Comply with legal requirements

  • Prevent illegal activity or protect against harm

  • Work with trusted service providers (hosting, analytics, scheduling systems)

These third parties are required to maintain confidentiality and handle data securely.

5. Data Protection & Security

We take reasonable administrative, technical, and physical measures to:

  • Safeguard personal information

  • Protect against unauthorized access, disclosure, or misuse

However, no internet-based system is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain customer information only as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Maintain accurate business records

You may request deletion of personal data at any time (see Section 9).

7. Third-Party Links & Services

Our website may contain links to external websites or services.
We are not responsible for the content, privacy practices, or policies of external websites.

8. Children’s Privacy

Our Services are not directed to children under 13.
We do not knowingly collect personal information from children.
If such information is discovered, it will be removed promptly.

9. Your Rights

Depending on your location, you may have rights regarding your data, including:

  • Request access to the information we hold

  • Request correction of inaccurate information

  • Request deletion of your data

  • Opt out of marketing communications

  • Request limitations on certain processing activities

To exercise these rights, contact us through the method listed on our website.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
Updates take effect when posted on the website.
Continued use of the Services indicates acceptance of any changes.

11. Contact Information

If you have questions regarding this Privacy Policy or your personal information, contact the Provider using the contact information listed on the website’s contact section.